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March 16, 202512 min read

Cut the AI Bullshit: Step-by-Step Plan to Blend It With Human Support and Win in 2025

AI-powered support is frustrating customers, but the right human-AI blend can fix it. Follow this step-by-step plan to make AI work for your business in 2025.

Jake Miller
Jake MilliarAuthor
#AI Customer Support#Human-AI Collaboration#Tech Trends#Automation#2025
Cut the AI Bullshit: Step-by-Step Plan to Blend It With Human Support and Win in 2025
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  • Part 1: The AI Backlash: Why Current Implementations Are Failing (Miserably)
  • Part 2: The Data Speaks: Customers Crave Human Connection (Even in the Age of AI)
  • Part 3: The Hybrid Solution: A Step-by-Step Plan for Human-AI Harmony
  • **Step 1: Define Your Goals and Objectives (Start with the "Why")**
  • **Step 2: Map Your Customer Journey (Understand the Touchpoints)**
  • **Step 3: Choose the Right AI Tools (Don't Just Jump on the Bandwagon)**
  • **Step 4: Design Intelligent Chatbot Flows (Avoid the "Dead Ends")**
  • **Step 5: Train Your AI (and Your Humans) (Continuous Learning is Key)**
  • **Step 6: Implement Seamless Handover (The "No Drop-Off" Rule)**
  • **Step 7: Monitor, Analyze, and Iterate (The Continuous Improvement Cycle)**
  • Part 4: The Future of Customer Support: A Symbiotic Relationship
  • Part 5: Overcoming Objections (and Embracing the Change)**
  • Part 6: Conclusion: The Time to Act is Now

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